Frequently Asked Questions
- ‘On Approval’
- Shipping Information
- Art Dimensions & Sizes
- Layaway and Leasing
- Design Trade Program
- Artist Submission Policy
- How to Hang Your Painting
- Cleaning Oil or Acrylic Paintings
- Caring for Jewelry
- Care of Glass Vessels
- Caring for Carved Wood Sculptures
- Caring for Soapstone Sculptures
The Avenue Gallery understands that finding the perfect piece of fine art for your home or business can be a challenging experience. We are pleased to provide you with the opportunity to take home the artwork on a trial or approval basis for up to 48 hours. If the piece is not a correct fit for your environment, it may be returned for a full refund.
Our experienced staff will guide you in the selection process. We will work with you to determine your style and budget, deliver the pieces, help you decide on the perfect location and professionally install the artwork.
Are you in a new office, renovating an existing space or planning a move? Including original artwork in your plans is an important element in creating a professional environment that reflects your company’s brand. We offer a complete art consultation service that includes office space assessment, initial viewing of proposed artwork, framing advice and installation. Flexible payment plans and leasing options are available.
WE SHIP WORLDWIDE
Shipping is available on purchases of wall/flat art valued measuring no more than 150 united inches (length + double width + double depth) and small 3 dimensional sculptures, ceramics and glass to destinations in Canada and the Continental U.S.A. excluding Hawaii, Alaska and Puerto Rico.
- Canada – $95
- U.S.A. – $195*
*Please be aware of brokerage processing fees that will be charged to the receiver by a brokerage company in the receiver’s country.
Oversized and fragile items will be charged as follows (in addition to crating, if required):
- Canada – $250*
- U.S.A. – $350*
* Oversized/fragile rate is up to and including 50lbs. Shipments over 50lbs will be charged an additional cost.
Jewellery and small items up to 3 pounds or measuring a maximum 65 square inches (LXWXH) to destinations in Canada and the Continental U.S.A. excluding Hawaii, Alaska and Puerto Rico $25
Local pickup within the City of Victoria is available.
All purchases will be crated in custom built wood crates or packaged in cardboard shipping boxes (depending on the size and value) and are protected to ensure safe arrival.
PREFERED CARRIERS AND INFORMATION
Purolator / Loomis / Canpar / FedEx / UPS
- Signature upon delivery is required
- Packages arrive Monday to Friday during business hours
- Shipping Tracking number will be emailed to you to enable you to track the progress of your shipment
- Crates or packages exceeding 150 united inches (length + double width + double depth) will be shipped via a preferred freight forwarder.
- Insurance is available for items up to a value of $5000 CAD. Please contact gallery for insurance rates.
DAMAGE - IMPORTANT
- Upon receipt immediately inspect the shipment and note any damages to the crate or package with the shipping carrier present.
- Upon opening the crate or package notify The Avenue Gallery immediately of any damaged or defective artwork by calling 1-250-598-2184 or emailing email@example.com.
- The Avenue Gallery is not responsible for damage that occurs during transit with shipping companies, however we will work with the carrier to reach a resolution.
- We accept returns for exchange or store credit only within 48 hours of receipt.
- In the event that you are not satisfied with your purchase, an exchange for another piece of art can be arranged. Contact us immediately at firstname.lastname@example.org or 1-250-598-2184
- Artwork returned for exchange must be packaged in the same container as it was shipped.
- All artwork returned for exchange must be received undamaged.
- Shipping costs are the responsibility of purchaser.
COMMISSIONED AND SPECIAL ORDER ITEMS
- All artwork commissioned by you and special order items are final sale.
SHIPMENTS WITHIN CANADA
Local Pickup – City Of Victoria
When purchasing online you can choose to pick it up at our gallery free of charge.
GST and PST will be charged on all shipments within British Columbia.
We use a dedicated Art Courier “Art Schifft” for shipments to major centres in BC and Alberta.
To Other Provinces
HST (Harmonized Sales Tax) which includes the 5% Federal Portion and the Provincial Portion will be charged as follows, when shipped out the province of British Columbia to:
- New Brunswick – 15%
- Newfoundland and Labrador – 15%
- Nova Scotia – 15%
- Ontario – 13%
- Prince Edward Island – 15%
For the following provinces, where the GST (General Sales Tax) and the PST (Provincial Sales Tax) have not be harmonized, the 5% GST portion will only be charged on shipments out of the province of British Columbia:
- Northwest Territories
All purchases made and shipped within Canada will be packaged and sent within 5 to 10 business days. Delivery will be 10 to 14 days following the shipping date.
To The U.S.
- All artwork is exempt from Sales Tax when shipped out of Canada.
- Original artwork is duty free when shipping into the U.S.
- Please be aware of brokerage processing fees that will be charged to the receiver by a brokerage company in the U.S.A.
- Orders will be delivered within 10 to 15 business days of clearing US Customs.
The Avenue Gallery offers international shipping to over 100 destinations. For all shipments outside the continental Canada and USA please request a quote on our toll free number 1-844-598-2184
Art Dimensions & Sizes
All dimensions on our website are listed in inches. For consistency, all paintings’ dimensions on the website are listed as unframed. Please contact for framing information.
Layaway and Leasing
The Avenue Gallery offers two methods of payment plans. Please call the gallery at 1-844-598-2184 to speak with us about which payment options may be right for you.
No interest Layaway Payment Plan for short term
Benefits of Layaway:
- Stretching out the payments make it possible to acquire original art
- Payments may be made over the course of up to 6 months depending on the value of the piece of art
- No interest is charged
- 10% cancellation policy
The Avenue Gallery now offers a new way to own original art through Art Lease Canada.
Benefits of Leasing:
- Budget an affordable amount each month to acquire art
- Length of term can be up to 5 years
- You are buying not renting the art
- You are supporting the artistic community
- You can lease 100% of the purchase price
- If you own a business, the current tax position on leases is that, if they represent a valid business expense for your business, then they are 100% tax deductible
- Unlike other business items that may be leased, art’s appeal and value don’t diminish over time
Design Trade Program
The Avenue Gallery’s exclusive trade program offers trade professionals 10% in incentives on purchases for their clients and projects. If you are a designer, architect or builder we would like to work with you!
We offer an extensive collection of distinguished contemporary and classic art including paintings, sculpture, glass and ceramics by both established and emerging Canadian artists. We work closely with our artists and can also arrange to commission a custom work of art for a specific environment.
Whether you are outfitting a restaurant, hotel or putting the finishing touches on a corporate or residential project, The Avenue Gallery has pieces that will enhance any project and fit every budget. We are a useful resource for all professionals in the industry wanting to offer their client carefully chosen works of art that express individuality and are tailored to their environment.
To support you, our experienced art consultants can play a role in the selection process of the art, prepare presentations and provide quotations. Our “Fine Art Lease to Purchase Program” allows your client the ability to acquire artwork while finding the payment terms that fit their budget.
We look forward to hearing from you!
Artist Submission Policy
The Avenue Gallery currently represents over 60 Canadian artists. Our philosophy has always been to make art accessible to everyone. We exhibit paintings, sculpture, ceramics glass and jewellery in a variety of styles, mediums and subject matter at all price levels. As one of Canada’s most diverse galleries we are always interested in hearing from new artists. Whether you are established or emerging, we would love to see your art!
The Avenue Gallery accepts submissions by email only. Unfortunately, we are not able to make appointments or spontaneously view portfolios during gallery hours. There are two submission options:
1. Email email@example.com with a letter of introduction and a link to your website. All required information about yourself and your work must be available to us on your website or choose Option 2.
2. Email to firstname.lastname@example.org and include the following information:
- Letter of Introduction
- Artist Biography
- Artist Statement
Minimum of 10 Digital Images (recent work within the last 6 months) submitted as JPEG files. List of Titles, Medium, Sizes and Selling Prices for all images submitted.
Due to the volume of submissions received by the gallery, we will only reply to you if we are interested in making an appointment or viewing more of your work. Please do not call the gallery directly to inquire about your submission. If you have additional questions, email email@example.com
How to hang your painting
Some buyers are afraid of buying original art on canvas. They feel that they will be difficult to care for and require lot of upkeep. This is not the case. Paintings on canvas are easy to take care of, and should stay looking good as new for many, many years. There are a few steps that can help keep you art work in tip top condition.
1. Where to hang your painting.
Paints are created using a variety of pigments. Some of them are natural pigments that naturally are susceptible to change depending upon the environment that they ‘live’ in so it is best to try to hang your paintings in places where they will be exposed to the most stable environment possible. It is not ideal to hang a painting over a radiator, fireplace or other source of heat. Try not to hang a painting on a wall that received direct sunlight (the worst case is a wall where only half the picture sits in direct sunlight as half the painting will fade a to different rate to the other half!), Usually paintings (and most prints) will not show signs of fade for at least 70 years.
2. Handling your Artwork.
Try not to touch your new painting too much. Touching something delicate like a pastel of watercolour artwork is never good – the natural grease on (even the best washed) fingers will transfer to the art surface and leave a print with may not show up at first but years later may start to become visible. An acrylic is more robust but even so should not really be touched if you can help it.
A stretched canvas should be handled and placed with care. Always try to place a canvas painting on a level surface with nothing poking the canvas from behind. Even left for 5 minutes something poking the canvas can leave a stretch mark that could be there forever.
Do not be afraid of original art. If you like a painting then buy it. If it is not too expensive hang it where you want (If your art is slightly more expensive just hang it in a place with a more stable environment.) but most importantly of all enjoy it, look at it every day and be pleased you bought it after all, that is what the artist painted it for.
Cleaning Oil or Acrylic Paintings
The simplest way to clean up an oil or acrylic painting on canvas is to use a white cotton cloth soaked in a gentle soapy water; olive oil–based soap works wonders. You’ll be surprised to see how much grime comes off. Be gentle with paintings with thick impasto, as you do not want to break hardened paint. You might want to use Q-tips and work gently in crevasses.
If the painting still looks grimy, it’s better to see an art restorer that would use a stronger art cleaning product and may reapply pigment colors where need be. It’s surprising how a restored painting can show its true colors just by taking away the accumulation of cigarette or fireplace smoke. If your oil painting shows paint flaking off, it is better to leave the cleaning and restoration to an art restorer.
Many times canvases have become loosened on the stretcher bars. A simple method to retighten the canvas is to spray water on the back of the canvas and leave the piece to dry in the sun for a couple of hours. Canvases are made of fabric and with time the weave has become loose. This process is safe and will not damage the painting itself.
Caring for Jewelry
Caring for your new hand-made crocheted fine silver wire jewellery is simple: clean safely by immersing in a solution of 2 tbsp. baking soda and 2 cups hot water in an aluminum pie plate (or in a glass dish lined with tin foil), rinse well and then air dry. Ensure that the jewellery is in full contact with the aluminum. This recipe is safe for all silver as well as for precious stones and pearls.
Care of Glass Vessels
Frosted (sandblasted) and oiled vessels
If the piece has marks/ smears on it then rubbing with a soft cloth will often do the trick, but if it is more major I use “Armourall”, yes the car leather product, “original” works the best. I spray the piece, wipe it on, let it dry and then buff it with a soft cloth. I use this because it is water proof – in case people use the pieces for flowers and it doesn’t show finger prints on the frosted surface, but you get that lovely soft glow from the frosting.
The piece usually marks when it is wrapped up and transported. It usually doesn’t need much care once it is in place and after the first oiling. The armourall will stay and protect the piece.
Care of all other blown vessels
Most of the other glass I wash with warm soapy water and let them dry naturally. Usually the best results – Windex works as well.
The glass will not withstand extreme temperature changes, so no big hot steaks on the plates for instance! A bowl from the fridge to hot water is not a good idea, no microwaves … they are food safe though. Fruit salads are perfect and then wash in warm soapy water.
Caring for Carved Wood Sculptures
Wooden carved objects require care to insure their preservation. Although they are made of resilient woods like cedar and alder they are subject to aging. UV light can fade paint over time and excessive dryness can cause checking (cracking). This page will provide information to help your prized wooden art objects grow old gracefully.
Direct sunlight should be avoided. Modern materials have contributed greatly to the longevity of contemporary pieces. Acrylic paints, the most widely used paint medium, is very resistant to ultra violet light. But even this paint will fade slowly when subjected to intense sunlight. Some artists prefer using paint mixtures similar to mixtures used on traditional artifacts. These paints range from watercolors to paints mixed with natural pigments and egg white. Many old pieces that were originally colorfully painted with these kind of pigments now appear unpainted with their intricate designs barely visible. These paints are very sensitive to light and moisture.
When deciding where you are going to place a mask or sculpture consider how much direct light will hit the object. Of course you don’t want to hide your favorite art work in some dark corner of an unused room. Try to find a place that is bright but does not have prolonged exposure to direct light. A moderate amount of indirect light over time will give most wood objects a beautiful pitina. This gives the object a very desirable aged effect.
Humidity can be a problem. Cedar is a very water resistant wood that also retains it’s own inner moisture. It can take years for a large piece like a totem pole to completely dry out. The wood dries faster on the surface of the piece while the inside of the wood remains wet. The varying thickness of the sculpture creates a tension in the grain of the wood that often results in checks (cracks) opening on the surface of the object. The inner moisture is released through these checks allowing the wood to close back up when it reaches an even dryness. Great care needs to be taken when carving to ensure that these checks remain clear of sawdust so that when they close no obstruction impedes them. With patience and proper care when carving, these checks disappear.
If you live in an area that has very low humidity the surface will dry out more, and checks may reopen in order to even out the dryness of the object. Patience is needed as it can take some time for this to happen. Checks that open dramatically can be slowed down by placing a damp cloth in the back of a mask. Some moisture is absorbed in the surface of the wood there by slowing the cracking action. In more extreme cases the piece can be put in a tied plastic garbage bag with the slightly damp cloth. Over-night the moisture content will even out and stop the checking. Of course as soon as the object is out of the bag it will begin drying out again. It is a delicate balance to dry the piece out without letting the checks get any bigger.
Applying oil to wooden artifacts Sunlight and low humidity can make the wood look dry and discolored. Periodically you should re-apply a finishing oil to your mask. You can use boiled Linseed Oil, but this tends to fade quickly. A linseed based finishing oil lasts much longer. Danish finishing oil contains linseed as well as resins that seal the surface creating a long lasting rich finish. We use Watco Oil but any natural finishing oil will work. Be sure that the oil does not contain stain that will affect the color of the wood.
Using a brush or a piece of cloth, apply the oil liberally to the wooden piece. Apply the oil over the whole surface, including the painted parts. When the piece is still wet with oil (do not wait for it to dry) take a clean, soft, lint-free cloth (an old t-shirt works great) and wipe off all the excess oil. Be careful to get all the undercuts. Any oil left on the surface will dry shinny and tacky so pay close attention to wiping it off. After the first wiping, oil will continue to seep out of the wood to the surface, Repeat the wiping every 15 minutes until the oil stops seeping,
Caring for Soapstone Sculptures
You will need:
- Soft lint free cloth
- Mild liquid detergent (plant based products work well)
- Mineral oil
Steps to clean the sculpture:
- Begin by using a dry, soft cloth to rub over the surface of the sculpture. Remember to support all areas as you work. This will remove any surface dirt or dust.
- Mix a few drops of mild detergent with water in a small dish.
- Moisten a soft cloth with the cleaning mixture and rub it over the surface.
- Rinse the cloth and rub it over the surface with clean water to remove any excess soapy residue.
- Allow the piece to air dry.
- To restore the shine, place a few drops of mineral oil on the soft cloth.
- Gently rub it over the surface of the piece. Again, remember to support it fully as you work.
- Continue applying the mineral oil, adding more to the cloth as needed, until the entire piece is covered.
- Use a dry, clean cloth to remove any excess oil from the surface.
- Allow the piece to dry.